When Dentovox answers your calls, it handles protected health information on your behalf. Under HIPAA that makes us your Business Associate — and it means a signed Business Associate Agreement (BAA) is in place before any live patient data is ever processed.
Request our BAA →We use PHI solely to provide the service you hired us for — answering calls, booking, reactivation — and nothing else.
Encryption in transit and at rest, tenant isolation, access controls and audit logging — the same protections HIPAA requires of you.
Any subprocessor that touches PHI is itself under a BAA. The chain of protection doesn't break downstream.
If a reportable breach ever occurred, you'd be notified without unreasonable delay, with the detail you need to meet your own obligations.
When our engagement ends, PHI is returned or destroyed per the agreement — it doesn't linger.
A signed BAA is exactly what your own HIPAA program needs before sharing PHI with a vendor. We give you one by default.
Before your practice connects any real patient data, we execute a mutual BAA. Demos and evaluations run on sample data only — no BAA needed to see the product. Once you're ready to go live, the signed BAA is the gate we won't skip.
Dentovox, Inc. (Delaware) provides the agreement; your practice or DSO signs as the Covered Entity. Ask us for the BAA to review with your counsel.