Dentovox’s two-way SMS — appointment reminders, CONFIRM and CANCEL replies, waitlist backfill, STOP opt-out and quiet hours — is built and included in every plan, but it is not sending yet. US carriers require the sender to be registered — A2P 10DLC for local numbers, verification for toll-free — before any business can text patients, and that registration is in progress. Everything described on this page activates when it clears; nothing here is billed separately.
Texting is code-complete and switched off pending US carrier registration — the remaining step is registration, not development. Calls, booking into your practice management system, and reactivation by voice all work today. If you sign up now, messaging switches on for you the day registration clears, at no extra cost.
Reminders will go out a day and two hours before the visit — the two moments that change whether a patient shows.
A patient will be able to text back CONFIRM and have the booking confirmed — tracked, no phone tag.
A cancellation will open the slot and text the next waitlisted patient automatically.
STOP and START are built in and will be honored across every channel from the first message sent.
Messages only go out 08:00–21:00 in the patient's local time. No 3 a.m. texts.
The aim once live: confirmed appointments show up, cancellations get refilled, the chair stays busy.
We will show you the reminder and waitlist flow in the dashboard, and tell you where registration stands.
Book a demo →Texting is built and included in every plan, but it is switched off until US carrier registration completes — a requirement for any business sending SMS to US numbers, and a matter of weeks rather than development work. Calls, PMS booking, and voice reactivation are unaffected and work today. Practices that sign up beforehand get messaging switched on the day registration clears, at no extra charge.
Once live, reminders go out ahead of the visit — typically a day before and again a couple of hours before — and patients can confirm, cancel, or ask to reschedule by replying to the text.
Yes. Once live, confirmations and reminders are sent in the patient's stored language preference, English or Spanish, matching the language they used on the call.
Once texting is live: when a patient cancels, the freed slot is offered to waitlisted patients by text, so the opening is filled without anyone at the front desk making calls.
Replying STOP opts a patient out immediately across every channel, and HELP returns contact information. Quiet hours are enforced so messages are not sent overnight.
Yes — appointment messaging must rest on the consent your practice has obtained, per the TCPA and applicable state law. Dentovox enforces opt-out and quiet hours; confirm your consent posture with your own counsel.
Messaging is one channel of several. Which recovery workflows send today, and which wait on carrier registration, is listed on the AI receptionist + patient recovery page.