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Two things make the reply useful on the first try: tell us which practice management system you run (Dentrix, Open Dental, Eaglesoft or something else), and roughly how many calls a day your front desk handles. If the question is about security, HIPAA or a BAA, say so in the topic and the answer will come from the person who can actually sign it. Existing customers: include your practice name so we can look at your calls before replying. Dentovox is not an emergency service — in a medical or dental emergency, call 911.