The patients who stopped coming back.
They didn't leave for a competitor — they just got busy. Dentovox works the lapsed list every day and books the ones who are ready.
Dental patient reactivation is the process of bringing lapsed patients back for overdue care. Dentovox scans your practice management system for patients overdue for a cleaning or treatment, reaches out automatically by SMS and voice in English or Spanish, and reports the revenue each returned patient recovers.
Upload your lapsed patient list. Dentovox calls each one by name, in their language, explains why they're due, and books them on the spot. Zero staff time.
See Reactivation live → Book a demoThat's the difference between a receptionist and a revenue engine. Practices lose a large share of their active patients every year to attrition and missed recalls† — and the front desk never has time to call them back.
† Industry estimates, not Dentovox's measured results. Run your own numbers →
Drop a CSV — first name, last name, phone. No integration required to start.
"Overdue for a cleaning", "follow-up on treatment" — Dentovox tailors the conversation.
Each patient is called personally, in their language, and booked on the spot when they're ready.
Watch outcomes in real time: pending → calling → booked / no answer / opted out.
See a real reactivation campaign and your recovery potential in 20 minutes.
Book a demo →Reactivation is the process of bringing lapsed patients back for overdue care. Instead of a recall list nobody has time to work, the system finds patients who are overdue, contacts them, and books the ones who are ready to return.
Targets are scored by value and recency, so the patients most worth recovering are contacted first. Anyone with an upcoming appointment or an SMS opt-out is excluded automatically.
Two-way SMS and outbound voice, in English or Spanish depending on the patient's stored preference. Quiet hours are enforced and STOP is honored immediately on every channel.
No. You can start by uploading a CSV of lapsed patients — first name, last name, phone. Connecting Dentrix, Open Dental, or Eaglesoft adds automatic discovery of overdue patients and write-back of the booking.
Each returned patient is attributed to the campaign that brought them back, and the dashboard reports the funnel — enrolled, contacted, re-booked — alongside the revenue recovered.
Outbound messaging is only appropriate where the practice has the consent required by the TCPA and applicable state law. Dentovox enforces opt-out and quiet hours, but consent is the practice's responsibility — confirm your own position with counsel.
They didn't leave for a competitor — they just got busy. Dentovox works the lapsed list every day and books the ones who are ready.