Books straight into the software you already use.

How the connection works

Dentovox does not replace your practice management system and does not keep a second copy of your schedule. It reads and writes through NexHealth, the integration layer that speaks to Dentrix, Open Dental and Eaglesoft. Your PMS stays the source of truth; Dentovox is one more thing writing into it, the same way your front desk does.

On a live call the sequence is: the AI asks what the patient needs, requests the openings that match, offers two or three of them out loud, and — the moment the patient picks one — re-checks the calendar and writes the appointment. That last re-check is the double-booking guard. It exists because a few seconds pass between offering a slot and the patient accepting it, and in a busy practice that is long enough for the front desk to fill the same slot from the other side.

What Dentovox writes into your system

• The appointment — provider, operatory, appointment type and length, according to the rules the practice configures.
• A call note attached to it — what the caller actually said, in their own words, so whoever sees the patient reads the reason rather than a category.
• The patient record when the caller is new, matched against existing patients first so you do not collect duplicates.
• Reschedules, amendments and cancellations made from the Dentovox dashboard, which land in both calendars.

When a write is refused — a closed operatory, a rule the practice set, a credential that expired — the dashboard shows the count of appointments that exist in Dentovox but not in your software, with one-click send and a retry that displays your practice software's own refusal reason rather than a generic error. Nothing disappears quietly.

What it does not do

Dentovox does not post treatment, does not touch ledgers or claims, and does not verify insurance eligibility. It reads availability and writes appointments, patients and notes. There is no website booking widget: the entry point is the phone call.

Setting it up

1. Forward your line. Your number and your carrier stay where they are — you set conditional forwarding on the existing line, either always, after hours, or when the front desk doesn't pick up. No new phone system and no hardware. The detail is in do you need a new phone system for an AI receptionist?
2. Connect the practice management system through NexHealth, and confirm which providers, operatories and appointment types the AI may book.
3. Answer the practice questions the AI needs: cancellation and late policy, what a new patient should bring, parking, hours.
4. Hear it before patients do. Creating an account is free and takes no card; you call the receptionist from the dashboard and listen to it book against a test slot.

Answering can be live the day you forward your line. The practice management system connection is the part with a real dependency: it needs a sync program installed on a computer at the practice that stays on, and that scheduling is on your side, not ours. Until it is connected, Dentovox still answers, screens and records structured callback requests — it just cannot write the appointment yet.

Using something else?

Curve, CareStack, Denticon, Archy, Oryx and the rest are not connected today. If that is your system, tell us on a call — the integration roadmap is driven by which systems paying practices actually run, and in the meantime Dentovox can still answer, screen and take structured callback requests without writing into the PMS.

Using a different system? Tell us which one — more integrations are on the roadmap.