Dentovox is an AI front desk for Eaglesoft practices. It answers every inbound call in English or Spanish, connects to Eaglesoft via NexHealth, and books the appointment into your schedule during the call. It also keeps a waitlist for callers who want an earlier time and escalates urgent calls to your team. Two-way SMS reminders are built and switch on after US carrier registration.
Your team keeps the conversations that need a human. The phone stops eating the rest of the day.
Hear a real call → Book a demoNights, lunch, Saturdays, and the third simultaneous ring — none of them reach voicemail.
Language is detected inside the call, so a Spanish-speaking caller books as easily as anyone else.
Through NexHealth, the confirmed appointment lands on your schedule before the call ends.
Urgent calls go to your team by your rules. Never a substitute for 911.
A dental front desk is one or two people doing six jobs at once: checking a patient out, verifying something for the hygienist, taking a payment, and answering a phone that rings while all of that is happening. Nothing is broken — there is simply one of them and three callers. The calls that lose are the ones that ring during checkout, at 12:40, or ten minutes after close. Those callers rarely leave a message; they call the next practice on the list.
An AI front desk fixes that specific failure. It picks up the second, third, and fourth simultaneous call, works the whole conversation to a booked appointment, and hands everything else to your staff with context attached. Your team's job doesn't change — the number of interruptions does.
Dentovox reaches Eaglesoft through NexHealth, the integration platform that maintains the connection to the practice management system. There is no separate scheduling app for patients to learn, no second calendar for your team to reconcile, and no migration. Eaglesoft remains the single schedule of record; Dentovox reads availability from it and writes confirmed appointments back into it.
Dentovox is an independent product and is not affiliated with, sponsored by, or endorsed by Patterson Dental. Whether your particular Eaglesoft environment can be connected is confirmed with NexHealth during onboarding, before you commit — an honest yes or no up front rather than a surprise in week two.
| Front-desk job | Who handles it | What lands in Eaglesoft |
|---|---|---|
| New-patient call at 7:40 pm | Dentovox | Confirmed appointment written during the call |
| Third line ringing at 12:40 pm | Dentovox | Appointment, or a message with full context |
| Reschedule request | Dentovox | Updated booking; freed slot matched to the waitlist |
| Spanish-speaking caller | Dentovox | Same booking, in Spanish; the language is stored for later messages |
| Toothache after hours | Dentovox → urgent callback | Escalation per your rules; 911 for medical emergencies |
| Insurance or billing question | Your team | Nothing — Dentovox takes the message only |
| Treatment plan discussion | Your team | Nothing — routed to a person |
| Payments, claims, charting | Your team | Nothing — Dentovox has no access |
The right-hand column is the important one. Dentovox writes appointments and patient contact details, and that is the whole of its footprint. It does not post to the ledger, submit claims, check eligibility, adjust fees, chart treatment, or write clinical notes.
Booking is only half of a front desk's job; keeping the booking is the other half. Two-way SMS reminders in the language the patient used — where a reply confirms or reschedules — are built and switch on once US carrier registration completes. When a cancellation comes in, the slot is matched to the patient on the waitlist who has waited longest. Over a longer horizon, reactivation works the patients who quietly stopped coming and reports the revenue it brought back. The call-handling engine behind all of this is described on the AI receptionist page, and the booking rules — including the guard that makes one provider plus one slot equal exactly one appointment — on the scheduling page.
PHI is encrypted, each practice's data is isolated from every other practice's, and every action taken on a call is recorded in an audit log you can review. A practice accepts the BAA before it can go live — see the security overview and the BAA. Calls may be recorded for quality and training, and patients are handled accordingly.
Connection is usually complete within a day once access is arranged. The onboarding conversation covers your escalation rules, which calls should always reach a person, appointment types and lengths, and how you want the AI to introduce itself. Plans are the same across every supported system: Overflow $299, Front Desk $499, Revenue $749, and Multi-Location $649 per location per month, with 10% off annual billing. Bilingual coverage is included at every tier, not sold as an add-on.
Dentovox answers, books, reactivates, and escalates; its text reminders switch on after carrier registration. It does not verify insurance, take payments, give clinical advice, or replace a human for anything that needs judgment. It speaks English and Spanish. It is not an emergency service. And the Eaglesoft connection depends on NexHealth's coverage of your environment — which is why that is checked first.
It answers inbound calls the office cannot get to — after hours, at lunch, and when every line is busy — handles them in English or Spanish, and books the appointment into the Eaglesoft schedule during the call through NexHealth. It also escalates urgent calls to your team; two-way SMS reminders are built and switch on after US carrier registration.
No. It covers the calls that currently go to voicemail and takes routine booking off the team's plate. Treatment discussions, financial conversations, insurance questions, and anything requiring judgment go to your staff, with the message and context already captured.
The call is routed to your team according to the rules you set during onboarding. If nobody is available — after hours, for example — the AI captures the reason for the call and the callback details so the office starts the next morning with context instead of a voicemail light.
Urgent calls are recognized and escalated to your team following your escalation rules: a transfer to the line you set while the office is open, or an urgent callback request when it is closed. Dentovox is not an emergency service and is not a substitute for 911; a caller describing a medical emergency is directed to call 911 or go to the nearest emergency room.
No. Dentovox connects to Eaglesoft through NexHealth, which maintains the integration layer to the practice management system. Dentovox is an independent product and is not affiliated with, sponsored by, or endorsed by Patterson Dental. Coverage of your specific Eaglesoft environment is confirmed with NexHealth during onboarding.
Overflow is $299, Front Desk $499, Revenue $749, and Multi-Location $649 per location per month, with 10% off annual billing. Connection is usually complete within a day once access is arranged, and a practice accepts the BAA before it can go live.
Eaglesoft is a trademark of its respective owner. Dentovox is an independent product and is not affiliated with, sponsored by, or endorsed by that vendor. Connectivity is provided through NexHealth.