SMS Program

How we text patients.

Dentovox sends appointment confirmations and reminders on behalf of the dental practice a patient called. This page shows exactly how a patient agrees to them, what they receive, and how they stop.

Running a practice and hitting the same carrier rules? What registration asks for, and why campaigns get rejected: A2P 10DLC for dental practices.

How a patient opts in

Consent is spoken, on a recorded call the patient placed to their own dental practice. There is no web form and no purchased list: a number reaches us only when its owner reads it out and says yes to the question below, asked in those words. Only a clear yes is recorded as consent, with the time it was given; a patient can also opt in by texting START.

The exact words, on every call
RECEPTIONISTCan Harborside Dental text you appointment confirmations and reminders at this number? It's usually one confirmation and up to two reminders per appointment, message and data rates may apply, and you can reply STOP anytime to opt out.
PATIENTYes, please.
RECEPTIONISTYou're booked — Tuesday, September 15 at 9:00 AM. You'll get a text confirmation shortly.

The call is recorded, and the practice keeps that recording. A patient who does not agree is not texted; the appointment is made either way.

What we send

Two kinds of message, both about an appointment the patient made themselves. No offers, no promotions, no marketing of any kind.

Confirmation · once

Hi Ruth, your appointment at Harborside Dental is confirmed for Friday, September 4 at 9:15 AM with Dr. Zimlensky. Reply to this text or call us if you need to reschedule. Reply STOP to opt out.

Reminder · up to twice

Hi Ruth, a reminder that your appointment at Harborside Dental is tomorrow on Friday, September 4 at 9:15 AM. Reply to this text or call us if you need to reschedule. See you soon! Reply STOP to opt out.

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Message frequency

Varies — typically one confirmation and up to two reminders per appointment. Nothing is sent between appointments.

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Stopping

Reply STOP to any message and they end immediately. Reply HELP for help. Every message carries the opt-out.

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Cost

Message and data rates may apply. Dentovox charges the patient nothing.

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Privacy

Mobile numbers and opt-in data are never sold, rented or shared for marketing — see the Privacy Policy and Terms.

Questions about a message you received: info@dentovox.com.