SMS Program

How we text patients.

Dentovox sends appointment confirmations and reminders on behalf of the dental practice a patient called. This page shows exactly how a patient agrees to them, what they receive, and how they stop.

How a patient opts in

Consent is spoken, on a recorded call the patient placed to their own dental practice. There is no web form and no purchased list: a number reaches us only when its owner reads it out and agrees to be texted about their own appointment.

The exact words, on every call
RECEPTIONISTAnd should I use the number you're calling from to send your confirmation text?
PATIENTYes, that number is fine.
RECEPTIONISTYou're booked — Tuesday, September 15 at 9:00 AM. You'll get a text confirmation shortly.

The call is recorded, and the practice keeps that recording. A patient who does not agree is not texted; the appointment is made either way.

What we send

Two kinds of message, both about an appointment the patient made themselves. No offers, no promotions, no marketing of any kind.

Confirmation · once

Hi Ruth, your appointment at Harborside Dental is confirmed for Friday, September 4 at 9:15 AM with Dr. Zimlensky. Reply to this text or call us if you need to reschedule. Reply STOP to opt out.

Reminder · up to twice

Hi Ruth, a reminder that your appointment at Harborside Dental is tomorrow on Friday, September 4 at 9:15 AM. Reply to this text or call us if you need to reschedule. See you soon! Reply STOP to opt out.

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Message frequency

Varies — typically one confirmation and up to two reminders per appointment. Nothing is sent between appointments.

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Stopping

Reply STOP to any message and they end immediately. Reply HELP for help. Every message carries the opt-out.

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Cost

Message and data rates may apply. Dentovox charges the patient nothing.

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Privacy

Mobile numbers and opt-in data are never sold, rented or shared for marketing — see the Privacy Policy and Terms.

Questions about a message you received: info@dentovox.com.