When Dentovox answers your calls, it handles protected health information on your behalf. Under HIPAA that makes us your Business Associate — and our onboarding will not let a practice go live until it has accepted our Business Associate Agreement (BAA).
Start free → Request our BAA →We use and disclose PHI only to provide the service you hired us for — answering calls, booking, reactivation — or where the law requires it.
The BAA commits us to the HIPAA Security Rule's administrative, physical and technical safeguards. The measures we run are described on the security page.
The BAA requires every subcontractor that creates, receives, maintains or transmits PHI for us to agree in writing to the same restrictions, as HIPAA requires of any business associate.
If a breach of unsecured PHI occurs, we notify you without unreasonable delay — HIPAA sets the outer limit at 60 days after discovery — with the details you need for your own notices.
When our engagement ends, PHI is returned or destroyed where feasible, as the agreement requires.
HIPAA requires a BAA before you share PHI with a vendor. We provide one by default — it is one piece of your HIPAA program, not a substitute for it.
Your practice accepts the BAA inside onboarding by electronic signature, recorded with the signer's name, title, time and IP address. Until it is accepted, the practice cannot go live. Demos and evaluations are for sample data only — please don't send us real patient information before the BAA is accepted.
Dentovox, Inc. (Delaware) provides the agreement; your practice signs as the Covered Entity (a DSO may sign on behalf of its practices). Ask us for the BAA to review with your counsel. This page summarizes the agreement; the signed BAA controls.